😵Troubleshooting Guide

Here’s how to prepare your device and handle any issues that might come up when using Dotb to manage your vinted dressing.

Preparing Your Device and Ensuring a Stable Connection

  1. Avoid Interrupting Dotb Actions: While Dotb is working, avoid interacting with the window to ensure smooth performance.

  2. Adjust Sleep Settings: Increase your device’s sleep timer, as automatic sleep could interrupt Dotb’s actions, like sending automated messages.

  3. Ensure a Reliable Internet Connection: Dotb requires a stable internet connection. A slow or overloaded connection (such as streaming Netflix or YouTube simultaneously) can lead to performance issues.

Basic Troubleshooting Techniques

If you encounter any bugs with Dotb, try these simple steps to resolve them:

  1. Log Out and Log Back In

    • Logging out and back in can reset settings and fix errors.

  2. Close and Restart the Browser

    • Ensure all browser windows are completely closed before reopening it.

  3. Restart Your Device

    • A restart refreshes all running applications and can resolve many issues.

  4. Uninstall and Reinstall Dotb

    • If issues persist, try reinstalling Dotb:

      • Click "Remove from Chrome" > "Remove", then reinstall by selecting "Add to Chrome". This can fix issues.

Following these steps should help resolve most common issues with Dotb and allow you to continue using it smoothly 👌

How to Report a Bug

If you encounter a bug, please follow these steps to help us resolve it quickly:

  1. Open the Inspection Tool

    • Right-click anywhere on the Vinted website and select "Inspect" from the menu.

  2. Access the Console

    • In the inspection tool, click on the "Console" tab. Here, you should see any error messages related to the bug.

  3. Take a Screenshot

    • Take a screenshot of the Console text showing the error.

  4. Send the Screenshot

    • Email the screenshot to hello@dotb.io or share it on our Discord.

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